IT Help Desk

The Computer Services Department provides computing services for the College including management support, systems development and programming, operational services and consulting as well as hardware and software procurement advice and assistance, systems administration, security control, and database management.

Other services involve client-training and assistance by way of periodic tutorials and seminars, as well as through the formulation and distribution of guidelines, standards and other documentation for software and hardware.

Mr. Earnest L. Mitchell, III, currently serves as the associate vice president of information technology. He is responsible for technology operations across campus, supporting students, faculty and staff, also overseeing the network security for the campus, LAN and WAN configurations, and all other activities as they relate to campus technology.


ACADEMIC COMPUTING

The Academic Computing Department provides the following support for the College.

  1. Provides technical support to incorporate technology into the learning environment.
  2. Supports the general purpose and academic computer labs.
  3. Provide faculty training in the use of new classroom technologies with the aim of enriching the teaching/learning experience
  4. Coordinating campus technology security
  5. Providing technical training and documentation to information technology and academic department technical support staff

ADMINISTRATIVE COMPUTING

Location: Greer-Armour Science Building
Normal office hours: 8 a.m. to 5 p.m., Monday - Friday.

Computer Operations Hours: 24 hours per day, seven days per week, to accomplish system backups and make the computers accessible to our client base. Except for time required to address system maintenance and problems, the computers are available for use 24 hours per day, 365 days per year.



SOFTWARE TIPS AND TRICKS

EXCEL CHEAT SHEET
Everything you really need to know about Excel. This is a pdf file so you'll need acrobat reader (or an equivalent) to read and print it.

DECODING MIME ATTACHMENTS FROM MAC EUDORA
A quick description of how to decode attachments that arrive on your Mac Eudora as a number of messages filled with nonsense.

POWERPOINT WITH IMAGES
A very brief introduction to the use of PowerPoint, with a strong emphasis on importing digital images from Photoshop, NIH Image.

SHRINKING IMAGE FILE SIZES
A quick guide to image files and how to make them smaller with Graphic Converter. A wonderful complement to the PowerPoint intro above.

HOW TO SCAN
A one-page step by step guide to scanning. It was designed for users of the shared science scanner, but should apply generally to anyone using the HP Deskscan program.

VERY BASIC HTML
A one-pager on how to make a web page including paragraph breaks, and links and not much more.



IT HELP DESK

Mr. Earnest Mitchell - Associate V.P. of Information Technology
731-426-7604 | emitchell@lanecollege.edu

Mr. Elgenor Douglas - Computer Services Technician
731-410-6705 | edouglas@lanecollege.edu

Mrs. Linda Ragland - Help-Desk/Coordinator
731-426-7503 | lragland@lanecollege.edu

Mr. Adrian Ingram - Network Support Technician
731-410-6726 | aingram@lanecollege.edu

Mr. Sibin Lu - Coordinator of Academic Computing
731-265-1722 | slu@lanecollege.edu